Customer expectations, preferences, and behaviors are constantly evolving — to better understand customers, you need to deliver personalized, seamless, and consistent experiences across every touchpoint. You should have a holistic customer experience approach to strategy, design, and implementation to drive the transformation towards smart and connected interactions. From intelligent marketing and omnichannel commerce to customer data and experience management, you need smarter customer experience solutions.
We help you to transform your customer interactions across marketing, commerce, sales, and service with smart customer journey mapping and design, platform implementation, and data and AI consulting.
Our capabilities
Contextual intelligent marketing
Strategic marketing planning and performance optimization leveraging robust marketing analytics for dynamic customer profiling, targeted segmentation, personalized campaigns, and customer journeys.
Omni-channel eCommerce
End-to-end product content and data management, context-driven services, and omnichannel commerce operations for seamless experience management across various platforms including B2C, B2B, and B2B2C commerce.
Customer data and experience management
Customer identity and profile management, enterprise consent management, customer insights and analytics, and experience management to ensure data privacy and security.
High touch sales experience
Optimized sales planning and forecasting with mobile-first offerings — implementing sales CRM automation, partner relationship management, and sales quotation and contract management.
Personalized UX solutions
Lifelong customer retention by implementing self-service portals, comprehensive support systems, and mobile-first offerings to optimize field service management.
What Bosch brings in?
Digital intelligence and analysis with Microsoft D365
Optimized customer management and sales performance with a 360-degree view of customers and business.
Over two decades of SAP consulting expertise
End-to-end capabilities in web content, product, and order management with a robust portfolio covering SAP Commerce and CRM systems.
Streamlined data migration and integration with Salesforce
SFDC customization, streamlined UI development, and integrated services across Sales Cloud, Service Cloud, and Marketing Cloud.
Accelerators that enable #SmarterDigital
Foster trust and transparency with Bosch Truefood+
Bosch Truefood+ is a blockchain solution that improves supply chain transparency, traceability, and sustainability, ensuring enhanced trust, reduced costs, better compliance, and improved customer satisfaction.
Foster trust and transparency with Bosch Truefood+
Bosch Truefood+ is a blockchain solution that improves supply chain transparency, traceability, and sustainability, ensuring enhanced trust, reduced costs, better compliance, and improved customer satisfaction.
Unpacking silos, building up profits: Bosch SDS enables the sales team of a packaging solutions leader to achieve master data distribution
Bosch SDS streamlines global sales operations for a processing and packaging leader, achieving 95% master data accuracy and a 25% reduction in manual effort.