The client, a global leader in automotive manufacturing, faced challenges in ensuring seamless integration and operational efficiency across their IT ecosystem. Their fragmented technology landscape—comprising SAP and multiple third-party applications with external interfaces—hindered their ability to maintain visibility and control over critical processes. Additionally, they also needed process consulting and the implementation of strong KPI-driven performance metrics.
SAP S/4HANA
Robotic Process Automation (RPA)
Third-party applications
The automotive manufacturing industry is facing a tough balancing act, with demand constantly shifting, regulations advancing faster than production lines can adapt, and supplier disruptions throwing even the best plans off track. Add to that a steady stream of engineering changes and compliance checks, and it becomes a daily challenge to keep procurement, manufacturing, and R&D working smoothly together. Amid these challenges, the evolution is further complicated by deeply entrenched legacy systems, complex supply chain dependencies, and the need for real-time data integration across global operations. This hinges on seamless ERP and third-party application connectivity, yet many manufacturers struggle with fragmented IT landscapes that drive up costs, slow decision-making, and create bottlenecks in everything from procurement to production scheduling.
For our client, a global leader in commercial automotive manufacturing, these challenges were compounded by an outdated IT support framework. Their SAP environment and third-party applications operated in silos, leading to high incident volumes, slow resolutions, and poor visibility into KPIs. Fragmented support and incident management left critical systems vulnerable, increasing costs and SLA inconsistencies. To address these issues, the company needed an S/4HANA-driven support model to enhance stability, efficiency, and scalability.
Leveraging deep expertise in SAP implementations and automotive IT ecosystems, Bosch SDS delivered a comprehensive, future-ready solution to modernize the client’s technology infrastructure.
With our understanding of complex SAP landscapes and automotive industry requirements, Bosch SDS:
Through our comprehensive S/4HANA implementation and support optimization, Bosch SDS empowered the client to achieve measurable improvements across their operations—enabling the client to achieve significant operational efficiencies and future-proof their IT support model.
16% reduction in incidents
Single POC for all IT applications, streamlining issue managementservice interruptions
RPA capabilities, paving the way for cost-efficient automation
Scalable support for 1000+ users globally
Improved system uptime and operational continuity
98%+ SLA adherence for over 12 years
Personalized dashboards & KPI tracking
Improved user satisfaction with faster support processes
Enhanced operational visibility and control
Future-ready infrastructure for innovation
By combining technical expertise with industry-specific insights, Bosch SDS successfully modernized legacy systems while maintaining business continuity. Also, we helped the client align the new S/4HANA infrastructure with their business objectives, optimizing processes and establishing strong KPI-driven performance metrics. This transformation addressed key challenges and unlocked new capabilities for the automotive manufacturer, driving both operational efficiency and strategic growth. In addition, our smarter and scalable S/4HANA infrastructure and optimized support model equipped the manufacturer to adapt swiftly to market demands—enhancing efficiency, scalability, and resilience.
