The client faced difficulties in operations and business processes due to the absence of capabilities such as 24×7 system monitoring, proactive incident management, service request handling, and change management.
S/4HANA
SAP IS-Retail
SAP Hybris
AIMIA
Retailers grappling with complex back-end/front-end integrations, inefficient incident handling, and limited support availability face major risks, hindering their ability to respond swiftly to market demands. Without 24×7 support for administrative functions and system monitoring, retail operations are vulnerable to downtime, impacting store productivity and profitability. Inadequate scalability in processes adds to this, further constraining growth potential, limiting adaptation to market dynamics, and the ability to capitalize on more opportunities.
Given today’s digitally adept retail landscape, seamless integration of SAP systems, efficient operational management, and driving human-centric experiences are essential in maintaining agility and meeting consumer expectations.
Our client required end-to-end AMS support for their retail operations, with SAP S/4HANA managing all core modules, including SAP Commerce and MS D365 POS systems. The client faced gaps in their IT service management and business continuity capabilities, including monitoring to maintain operational availability and system health. Additionally, our client sought expertise in implementing new business consulting processes and an improved support process utilizing advanced ticketing tools.
To enable the client in driving #SmarterDigital outcomes, we implemented SAP IS-Retail and S/4HANA to support their existing core modules in SAP Commerce and MS D365 POS systems – further integrating with AIMIA interface systems for managing non-standard materials, synchronizing sales and operational processes across both online and offline channels. We also ensured round-the-clock support for BASIS and system monitoring and implemented SAP BusinessObjects management reports to yield actionable insights into various aspects of retail operations, such as business finance functions, inventory control, sales performance, and more.
Finally, several key initiatives were undertaken in implementing new business consulting processes:
With our consulting-led approach, we not only helped streamline operations and improve consumer interactions but also empowered our client with the flexibility and responsiveness needed to achieve sustainable growth and enhance the overall value proposition for consumers.
New stores set up in the system
Custom-developed SAP Fiori App for stock take (physical inventory)
Successful implementation of store pick-up and delivery process (SAP Hybris)
Successful implementation of KIOSK Services, now functional at stores.
Broad SAP landscape coverage, including SAP S/4HANA , CAR, BW, Commerce, and C4C
Keeping in mind the client’s need for transformation in retail operations, Bosch’s user-experience-led approach was pivotal in engineering digital solutions. By deep-diving into their business processes, we harnessed the right mix of technologies and smartly deployed them at scale while customizing the services. This helped us generate the best possible outcomes for retailers and consumers alike.
