Bosch Conversations, the third edition in collaboration with Economic Times (ET), brought together prominent leaders in the GCC sector to explore the transformative journey of Global Capability Centres (GCCs) as they evolve into key drivers of innovation and value creation within organizations. The agenda focused on key themes such as AI-led advancements, customer-centric solutions, and the global scalability of GCCs. Participants engaged in insightful discussions, sharing experiences and strategies for leveraging GCCs as engines of value creation and driving innovation across various industries.

What the Event Entailed

Evolution of the GCC Model

The speakers discussed the significant evolution of Global Capability Centres (GCCs) from cost-focused units to strategic innovation hubs. Industry leaders shared examples of GCCs leading breakthroughs across sectors, driving both core transformation and new market creation.

India’s GCCs as Global Launchpads

Discussions focused on India’s GCCs expanding beyond execution to lead innovation and deliver strategic business value globally. Participants noted how GCCs are increasingly contributing to global product roadmaps and go-to-market strategies, reflecting their growing influence.

Customer-Centric Co-Creation

The speakers emphasized GCCs’ role in collaborating closely with customers to build scalable and impactful solutions. The discussions underscored the importance of understanding real-world challenges and co-creating products that deliver measurable value.

Leaders at Bosch Conversations

Arvind Vaishnav, Head of Philips Innovation Campus, highlighted the importance of generating innovative solutions in healthtech, stressing the need for co-creation and understanding customer journeys to create real value.
Ashokkumar Jayakumar, CIO at JLL, shared insights on how GCCs are integral to JLL’s digital-first strategy, focusing on developing tools that empower brokers and enhance client decision-making while addressing sustainability goals.
Subbu Swaminathan from Rakuten India reframed GCCs as Global Value Centres, discussing their evolution from outsourcing units to innovation hubs that contribute strategically to the parent organization.
Ramaprasad Subramaniam, Vice President & GCC Lead at Qualcomm, reflected on India’s growing significance in Qualcomm’s global chip design strategy, highlighting the transition from cost arbitrage to a full-stack innovation engine.
Ramesh Ramaswamy, Head of Transformation at Bosch Software and Digital Solutions, discussed the evolution of GCCs, emphasizing their critical role in staying close to end markets to deliver high-value support and drive innovation.
Pawan Sachdeva, Managing Director - Digital and Health Services Platform at Carelon Global Solutions, discussed the evolution of GCCs beyond cost arbitrage to strategic platforms in healthcare innovation, sharing an example of improving user experience through feedback.
Pratik Nath, Managing Director at Epsilon India, reinforced that GCCs are core engines of AI and martech innovation, advocating for outcome-led global leadership and the integration of new capabilities with existing systems.
Soumitra Saha, MD and Country Head at Lumen India, stressed the importance of GCCs in delivering high-quality customer experiences and driving innovation from India, highlighting Lumen's transition to a digital-first company.
Manish Mittal, Director of GBS Corporate Shared Services at Novozymes (a Novonesis company), explained that Novozymes views its India centre as a strategic extension of the global organization, emphasizing integration over geographical separation.

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Get a Glimpse of the Conversation

Building a Strategic Foundation for GCCs: In-Depth Analysis
Explore the detailed insights from the third edition of Bosch Conversations, featuring industry leaders who dive into the transformation of Global Capability Centres (GCCs) into innovation powerhouses. The article highlights key themes like AI integration, strategic business alignment, and the expanding role of GCCs in shaping the future of global enterprises. Read the full article.
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Building a Strategic Foundation for GCCs: The Full Discussion
Catch the highlights from the third edition of Bosch Conversations in collaboration with ET, where industry leaders discuss the evolution of Global Capability Centres (GCCs) and their role in driving innovation and strategic value. This engaging dialogue covers key insights on AI advancements, customer-centric approaches, and the future of GCCs.
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