Modern products are more sophisticated than ever, but this evolution brings a host of challenges, primarily in creating their manuals. These assets are supposed to simplify product use and increase user engagement. However, traditional formats are struggling to deliver effectively. Long search times, scattered information, dense text, and static diagrams don’t explain the growing complexity of products adequately. Printed manuals don’t offer technicians real-time information. Moreover, traditional training methods are both costly and time-consuming and the heavy reliance on contact centers drives operational costs higher.
Bosch GenXR Guides transform this landscape by blending AI, OCR, and XR technologies. They redefine product support by converting static manuals into dynamic, interactive tools powered by AI-driven search, immersive XR experiences, and real-time AR guidance. Harness these interactive tools to enable faster product learning, reduced costs, and streamlined workflows. Empower users and technicians to achieve more with less effort.
Embrace Intelligent Document Processing (IDP) with Bosch SDS to unlock unparalleled smart service efficiency and elevate customer satisfaction.
Reduction in TAT for troubleshooting
Increased self-service and lower service costs
Real-time remote diagnosis and remediation
Accelerated technician training
Enhanced customer satisfaction
Reduced TCO in smart manual creation
Bosch GenXR Guides utilize intelligent, context-aware search capabilities to enable users and technicians to instantly locate relevant information. This reduces the time spent searching, improving overall service efficiency and significantly cutting down troubleshooting durations
GenXR Guides deliver immersive 3D content to simplify complex procedures, offering intuitive, self-service options. This interactive content empowers users and technicians to navigate intricate tasks quickly, reducing reliance on traditional manuals and enhancing product learning processes.
With AR visual guidance, Bosch GenXR Guides provide real-time, on-the-ground assistance to both technicians and end-users. This ensures accurate, step-by-step support for tasks, enhancing first-time fix rates and minimizing downtime. By enabling remote expert support and reducing errors, it improves the efficiency of smart service operations.
GenXR Guides leverage real-time data captured during field operations to provide actionable insights. This data continuously refines product information, enhancing the quality of smart service delivery. The result is optimized service processes, reduced operational costs, and improved customer satisfaction.
