The Hack2Build initiative from SAP is a rapid prototyping initiative to drive early-stage innovation, use case exploration, and technology adoption for SAP Partners. Bosch Global Software Technologies recently won the SAP Hack2Build competition held for partners in the APJ region in July ‘2022. The solution, ESee Ticketing, built and presented for the Hack2Build event, integrates the ticketing process of eCommerce and service applications using the Integration Suite. It is focused on seamless, bi-directional ticket management between SAP Commerce Cloud and SAP Service Cloud using SAP BTP (CPI) and empowers service agents to perform contextual service ticket handling from a single interface with faster resolution times, leading to improved agent productivity and, more importantly, customer satisfaction.
