Our client relied on physical manuals, which made it difficult for users to quickly access essential information about their vehicles. This led to troubleshooting delays, slower issue resolution, and increased dependence on service centers.
AWS
Python
Qdrant
Meta Llama 2
Despite the automotive industry advancing at a rapid pace, the gap between legacy systems and modern, software-driven ecosystems continues to widen. Today’s vehicles are rolling computers, powered by millions of lines of code, AI-driven diagnostics, real-time connectivity, and over-the-air updates. Yet, vehicle documentation remains outdated—dense, static manuals no longer meet the needs of modern drivers and service technicians. Troubleshooting, maintenance, and user education still rely on bulky resources with little real-time adaptability. E-manuals are changing this. No longer just digitized booklets, they are evolving into intelligent, AI-driven assistants that integrate directly into dashboards and mobile apps. With voice-enabled troubleshooting, interactive schematics, and predictive maintenance alerts, they provide instant, contextual support, making their implementation essential for an efficient vehicle experience.
Our client, a leading automotive manufacturer, struggled to bridge the gap between legacy and advanced systems in their quest to upgrade their vehicle manuals. Their reliance on manual resources hampered effective issue detection, leading to protracted repair timelines that frustrated customers. To address these obstacles, they required a solution capable of digitizing their manuals, providing insightful context, and facilitating faster error detection. A GenAI-powered platform became crucial for enhancing the user experience, minimizing reliance on support centers, and expediting the troubleshooting process, thus ensuring timely support and achieving customer satisfaction.
Recognizing the client’s need to modernize and streamline their vehicle manuals, Bosch SDS aimed to harness the power of GenAI to provide a more efficient, interactive user experience. The goal was to digitize the manuals, reduce the need for service center visits, and enable faster issue resolution for customers.
To achieve this, we developed a GenAI-based application that allowed users to interact with vehicle manuals, instantly retrieve contextual information, and diagnose errors more efficiently. This solution not only accelerated the problem-solving process but also gave users greater control over vehicle maintenance, helping them make informed decisions and resolve issues with confidence. As a result, the solution brought significant improvements, as outlined below:
By tackling the limitations of hard-copy vehicle manuals, Bosch SDS helped the client move away from outdated methods, leading to quicker problem identification and better customer satisfaction. The GenAI-powered solution not only turned the manuals into interactive, digital resources but also made the process smoother by offering relevant real-time insights, enabling faster fixes, and giving users more control.
80% faster diagnosis with AI-driven troubleshooting
Fewer service center visits by enabling user-driven resolutions.
Enhanced customer satisfaction through human-like interaction
Delivered real-time insights, enabling faster issue resolution
Leveraging our expertise in GenAI and AI-driven technologies, Bosch SDS developed a solution that digitized the client’s vehicle manuals, enabling real-time, interactive support for users. With deep industry knowledge in automotive after-sales services and our practical approach to utilization of GenAI capabilities, the team created an application that provides instant access to vehicle data, transforming the troubleshooting process. Through the incorporation of AI-based diagnostic tools, the client now benefits from faster, more efficient issue resolution, reducing dependency on customer support centers. The result is a scalable, future-ready system that enhances both customer satisfaction and operational efficiency.
Bosch SDS as a trusted partner in driving digital transformation resolved the client’s immediate challenges and laid a future-focused foundation for continued growth and innovation in customer support. Bosch SDS’ expertise in intelligent automation enabled the client to improve service speed, accuracy, and customer satisfaction while reducing operational costs.
